Payment management experience

About

Context: Creators and businesses had to use different apps, surfaces, and tools to view earnings and manage payment account settings.

Goal: Provide a way to easily view and manage earnings and payments in one place.

Strategy

Shipped a new tool for web and mobile that aggregates earnings and payment management. Developed consistent content that scaled across use cases (from creator to commerce) and improved education for a complex payment process.

Impact:

  • Within first year, adoption rate of monthly earning businesses was over 40%

  • Number of of monthly earning businesses using the tool exceeded 1.4 million by EOY

Services

Product strategy, information architecture, content design, microcopy, privacy & compliance, localization

Provided users with the info they want

  • Worked with research to understand top user questions (How much am I making? When will I get paid?)

  • Structured screen around research findings

Improved transparency

Designed earning and payment detail screens to provide more info about transactions:

  • Increased transparency around fees and other deductions

  • Status informs and helps users understand where their money is in the earning and payment process

  • Quick entry points to support provide additional avenues to get help with transactions

Created way to manage account settings

Rebuilt settings screen with scannable sections to provide a home for managing all of the settings related to a payment account.