Payment account status module

About

Context: Users couldn’t didn’t know where to finish setting up their payment account or resolve related issues. Data showed a steady increase in incomplete accounts and over $200 million was on hold and unable to be paid out to users due to account issues.

Goal: Make it easy to finish onboarding and resolve issues with your payment account.

Strategy

Met users where they are, by designing a module that could be placed where monetization-related actions are happening.

Services

Product strategy, content design, privacy and compliance, accessibility, localization

Defined amount of info to show and validated with research. Balanced brevity with clarity to inform users about what happened and what they need to do.

Educational content increases awareness of next steps in this new user experience.

  • Should users have multiple issues, use cases can be complex

  • Designed strategy for this complexity that surfaced issues and drove users to relevant settings screen to learn more and resolve

  • Validated with UX research